Frequently Asked Questions

Everything you need to know about your Oxford Homeware experience.

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard delivery usually takes 3-5 business days across the UK, while express options are available at checkout for faster delivery.

What is your return policy for home textiles?

We offer a 30-day return policy on all unused and unwashed items in their original packaging. For hygiene reasons, items such as pillows and duvets can only be returned if the seal remains unbroken.

How should I care for my Oxford Homeware bedding?

To maintain the quality of our linens, we recommend machine washing on a gentle cycle with mild detergent. Avoid bleach and tumble dry on low heat to preserve the fiber integrity and color.

Do you offer international shipping?

Currently, we primarily serve the UK market. However, we are expanding our reach; please contact our customer service team for a bespoke shipping quote for international destinations.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout options via PayPal and Klarna for flexible payment plans.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website where you can monitor your delivery's progress.